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Deliveroo bonus | An interview with our Thank You Bonus Winners

Gustavo RabirerosAutor da publicação: Gustavo Rabireros

Update - Thu 9 Dec

Customers working from home may order food more, so when collecting an order it’s important that you continue to follow all COVID policies that restaurants and shops have in place, including wearing a mask in shops.

As cases of COVID-19 are rising across the country we’d also strongly recommend that you wear face masks at all restaurants and shops, and when you're at the customer's address. Doing this helps keep you, other riders, restaurant and shop staff, and our customers safe.

COVID-19: Important updates from the UK Government

In indoor settings where a face covering isn’t required, the Government strongly recommends that you wear a face covering in crowded and enclosed spaces. In light of this, given the new rules in place, and concern about a new variant of Covid-19, we’d also highly recommend that you continue to wear face masks or coverings at the restaurant and at the customer.

Removal of most COVID-19 restrictions

On Monday, July 19, the majority of COVID-19 regulations and restrictions will come to an end in the UK. We're looking forward to life returning to normal again and we expect you are too, but it’s critical that safety still comes first.

Update - Wed 2 Jun

The lifting of most restrictions will lead to more people using the roads and pavements again to get to work, visit friends or go to the shops too. Because of this the chances of accidents may increase, so remember to take extra care when you ride:

Restaurants reopening

Thank you for your commitment and fantastic efforts throughout the pandemic. Your hard work has helped to bring a smile to the faces of millions of people across the country during what has been a difficult time for so many.

Over the next few weeks COVID-19 restrictions on hospitality will begin to lift across the UK. That means that restaurants and restaurant staff will be busier than normal serving dine-in customers as well as organising Deliveroo orders.

Update - Tues 6 Apr

Restaurants may have changed their layout from lockdown, so you might need to wait to collect orders in a different place. Please make sure you aren't blocking any important access ways for restaurant staff while waiting.

As always, maintaining social distancing (two metres where you can) and wearing a face covering are really important to keep you, restaurant staff and customers safe. Don't forget that you can claim free masks and hand santiser from us if you're an active rider. You can find more information here.

Free face masks and hand sanitiser

Your safety is our priority. And during the COVID-19 pandemic it’s critical that the pickup and delivery of all orders should be contact-free and that you maintain a safe distance of at least 2 metres from others, including other riders, at all times. This will help keep everyone healthy.

In order to claim a free kit, you must have completed at least 1 order with Deliveroo in the past 3 weeks and have an active rider account. Each kit will last for around 10 weeks. You can order a replacement set a couple of weeks in advance of your kit running out.

England and Scotland national lockdowns

Food delivery riders, like you, are allowed to continue working if you feel safe to do so. Your children are also able to go to school. If you choose to work it is essential that you take extra precautions listed at the top of this page.

Update - Mon 2 Nov

Today the Prime Minister has announced that the Self Employed Income Support Scheme has been doubled once again. Self employed people, like you, could be eligible for a grant that will cover up to 80% of your average monthly earnings. The maximum grant you could receive will be £7,500 and it will be paid in a single lump sum. In addition, to ensure people who need support get it quickly, payments will also be made faster, with the claims window being brought forward from 14 December to 30 November.

You can find out if you are eligible for the scheme online by clicking here. The website will also tell you the date you will be able to make a claim and, if you need to, allow you to update your contact details so HMRC can reach you. You can find more information about the new parts of this scheme here.

Self Employed Income Support Scheme update

More information about the current Self Employed Income Support Scheme can be found here. In addition to the Self Employed Income Support Scheme you may also be eligible to apply for financial support through the Government’s Universal Credit and ‘New Style’ Employment & Support Allowance schemes. You can read more about these here.

All non-essential shops, restaurants, cafes, pubs and bars will be shut for dine-in customers until Wednesday 2 December, and the public are being advised to stay at home as much as possible to prevent the spread of the virus.

Update - Sat 31 October

Today the Chancellor has announced that the Self Employed Income Support Scheme has been doubled - Self employed people, like you, could be eligible for a grant that will cover up to 40% of your average monthly earnings. The maximum grant you could receive will be £3,750 and it will be paid in a single lump sum. For more information read the update below.

Update - Thu 22 October

The Government has said that they will be extending the Self Employed Income Support Scheme that is due to end on Saturday 31 October. The scheme will now end in April 2021. It’s important to note that you can continue to work and still receive this grant.

Both of these grants are only available to people that are eligible for the existing Self Employed Income Support Scheme. You can find out if you are eligible for the scheme online by clicking here. The website will also tell you the date you will be able to make a claim and, if you need to, allow you to update your contact details so HMRC can reach you. You can find more information about the new parts of this scheme here.

More information about the current Self Employed Income Support Scheme can be found here. In addition to the Self Employed Income Support Scheme you may also be eligible to apply for financial support through the Government’s Universal Credit and ‘New Style’ Employment & Support Allowance schemes. You can read more about these here.

Update - Wed 23 September

Restaurants and pubs will not be allowed to have customers eating in from 10pm, but food delivery continues to be an essential service - restaurants and shops on Deliveroo will remain open for delivery as normal and you can continue to work.

Face masks and coverings must be worn

Police will be handing out fines of up to £3,200 for anyone not following social distancing, and restaurants may be forced to shut if delivery riders break these rules. Deliveroo will also follow up on any reports we receive about riders not taking appropriate safety precautions, and failure to do so may be considered a breach of your contract with us.

The safety of our riders, restaurant partners and customers is our priority, so if you start to feel ill or test positive for COVID-19, follow all medical advice, do not log in and let us know immediately by contacting Rider Support.

Update - Tue 22 September

The UK Government announced that who test positive for COVID-19 or show symptoms in the UK must now self-isolate for at least 10 days, rather than 7. You can read more about this update on the gov uk website.

New restrictions across the UK

The Government has confirmed that this new law does not apply to riders like you when you are collecting orders. However, while it is not a legal requirement for riders to wear a face covering, we strongly recommend wearing one whenever you work for your safety and that of others around you.

Restaurants and shops may still require you to wear one when entering their property so having a face covering with you at all times will ensure that you can continue to pick up and deliver orders smoothly. You should also check for signs about face coverings as well as the restaurant or shop’s pickup notes in the app before entering.

Update – Thu 30 July 2020

Last night the Government released its guidance to restaurants on taking customer contact details to support the “Test and Trace” scheme, which is designed to help the Government contact people who may have been exposed to someone who has tested positive for COVID-19.

The Government has asked restaurants and pubs to take the contact details of customers dining-in at their premises in order to help with contacting people. Collecting this information is not a legal requirement, however, the Government is strongly encouraging restaurants to support their efforts in order to stop new outbreaks of the virus.

The new guidance makes clear that restaurants only ever need to collect the contact information of people dining-in the restaurant They do not need to collect contact information for takeaway customers, or for Deliveroo riders collecting food from the restaurant.

Isolation update

Isolation update

As restaurants continue to reopen, we expect more customers to place orders with Deliveroo which means you’ll be busier and be able to earn more. But it’s critical that you continue to do all you can to stay safe while you work.

Update – Fri 24 July 2020

To safeguard your health, as well as the health of restaurant staff and customers, it is vital that you continue to follow the Government’s latest social distancing guidelines and Deliveroo’s contact-free policies:

Face coverings in England

Face coverings in England

Yesterday the Government officially launched a COVID-19 track and trace system across England and Scotland. From now on, anyone who tests positive for COVID-19 will be asked for a list of people who they have come into close contact with for at least 15 minutes in the 48 hours before developing symptoms If you test positive for COVID-19 and are asked to provide the contact details of people you have had contact with, you should do so and follow government guidance.

If someone who has tested positive names you on their list of contacts you will get a call, text or email from the Government letting you know and asking you to self-isolate for 14 days. Again, it’s important that you follow any official advice.

Update – Fri 3 July 2020

Please let the Rider Support team know if you’ve been contacted immediately so that we can take appropriate steps to help protect everyone’s health While you self-isolate, your account will be suspended.

If you are contacted, only you need to self-isolate. Other members of your household do not need to isolate with you unless you start to experience symptoms of COVID-19. If you do start to experience symptoms you should request a test through the Government website.

If you are asked to self-isolate as part of the track and trace system you can claim from the Rider Support Fund, subject to being able to provide verifiable evidence that you have been asked to self-isolate.

Test and Trace update

Today the Government also announced that it is extending the Self-Employment Income Support Scheme, so self-employed people, including Deliveroo riders, whose earnings have been affected by COVID-19 and who are eligible for the scheme can apply for a second and final grant, worth 70% of their average monthly earnings. This will be paid in August and capped at £6,570. You can read more about this news and other support available through the Government here.

The Government have announced the launch of Bounce Bank loans which you might be eligible for. The scheme is government-backed and allows small businesses to take out loans of up to £50,000 with a flat rate of 2 5% interest. You can find out more on gov uk here.

Update – Tue 23 Jun 2020

In order to apply for a Bounce Back loan you may need to provide a tax return. We’ve partnered with Untied, the UK’s personal tax app, who are offering a free service for Deliveroo riders, making tax filing as easy as possible.

You will need to make your own decision as to whether to take out a Bounce Back loan or use Untied’s services and you may need to sign up to contractual terms with lenders or Untied which Deliveroo will not be a party to and has no control over.

Staying safe as England reopens

As part of the strategy, the Government has published new recommendations on the use of face coverings. The Government has said that people should consider using face coverings when in enclosed spaces, shops or places where they will meet people outside their household However, face coverings are not required and the Government is clear that it is up to each individual to decide whether or not to use one You can read the Government’s full recommendation here.

The Government has also been clear that face coverings does not mean surgical face masks Other face coverings, such as homemade masks or scarves are equally suitable. Surgical face masks are only required when in healthcare settings, such as a hospital.

The Government’s guidance is very clear that, even if you choose to wear a facemask, the most important thing you can do to stop the spread of COVID-19 is to maintain a safe social distance wherever possible. This means that the pickup and delivery of all orders should continue to be contact-free and you should avoid standing too close to other riders or members of the public when waiting for orders, even when you are wearing a mask or face covering.

Update – Fri 29 May 2020

If you do choose to wear a face covering, it is important you do so safely. The Government has published a guide on how to wear a face covering in a way that reduces the risk of contamination. The main things you should do are:

Track & trace and Self Employment Income Support Scheme extension

Any rider who has completed at least 1 delivery in the past 3 weeks and has an active rider account will be eligible to receive free face masks and hand sanitiser. If your account was recently temporarily disabled due to COVID-19 and you want to ride again, your order will be processed based on the last 3 weeks your account was active. And if you previously ordered masks and sanitiser, you can place another order.

Please note that because of high demand and enhanced border checks it may take a few weeks for your order to arrive. We ask for your patience and understanding during this time. The masks ordered through the form above will be reusable and come with care instructions.

If you are able to purchase a mask for yourself in the meantime, you can apply for a payment of up to £20 to cover the cost. Please make sure the receipt you submit matches the requirements outlined at the start of the form.

Please remember, if you begin to experience any symptoms of COVID-19 or need to self-isolate, follow all medical advice, do not log in and let the Rider Support team know immediately. You can read all of our updates so far on this webpage, including how to apply for Deliveroo’s Rider Support Fund or access financial support through the Government should you need to.

Bounce Back Loans

Grants will cover March, April and May, but this may be extended. Payment of the grant will be made in one lump sum, expected to be paid from the start of June It’s important to note that you can continue to work and still receive the grant.

Latest guidance for riders from the UK Government

Everyone who is working and provides an essential service, which includes Deliveroo riders, can now access a free COVID-19 test through the Government. You should book a test or request a home test kit if you begin to experience any symptoms of COVID-19.

Click here to request a test appointment – if the form is closed, please check again tomorrow. Spaces for home test kit requests open every day at 8am and are assigned on a first come, first served basis.

Ordering masks and sanitiser through Deliveroo

Once you have filled out the form, you will be given an opportunity to book a time and location for a test. You will then receive confirmation of the date and time of the test at a local testing site – please take note of all instructions provided.

Update – Mon 4 May 2020

If you test positive for COVID-19, you should follow all medical advice given to you by the NHS. You should also let the Rider Support team know so we can take appropriate steps to help protect the health of other riders, restaurant staff and Deliveroo customers.

Self-employed Income Support update

If you test negative and don’t have any symptoms you can continue to ride with Deliveroo when and where you want The pickup and delivery of all orders should remain contact-free and you should still respect social distancing rules by staying at least 2 metres away from others, including other riders, at all times.

Update – Fri 24 Apr 2020

As a rider, you may be able to receive a grant of up to 80% of your average monthly earnings over the last 3 years To be eligible for the scheme you must have been self employed for more than a year, earn more than half your total income through self employed work and have filed a tax return for the 2018/2019 tax year.

You have until April 23 2020 to submit one or you won’t be able to claim. You can find out more info on the roo community site If you still need to file your tax return for 2018/19 we’ve partnered with Untied, the UK’s personal tax app, who are offering a free service for Deliveroo riders, making tax filing as easy as possible.

COVID-19 testing

You will need to make your own decision as to whether to use Untied’s services and you may need to sign up to contractual terms with Untied which Deliveroo will not be a party to and has no control over

Update – Wed 22 Apr 2020

Grants will cover March, April and May, but this may be extended. Payment of the grant will be made in one lump sum, expected to be paid from the start of June. You can continue to work and still receive the grant.

Update – Thu 26 Mar 2020

These measures called for people to stay indoors except for when they need to exercise, shop for essential items, have a medical need or have to travel for essential work. You can read about all the measures the Government is taking here.

Food delivery is an essential service – bringing food to millions of people across the UK. When working, it’s extremely important that you remember to respect social distancing recommendations and make sure you stay at least 2 metres apart from other people at all times. This includes when you’re waiting to collect an order as well as in between orders. Groups of more than 2 people who do not live together will be asked to move on or, in some instances, fined by the police.

The pick up and delivery of all orders should continue to be contact-free to ensure you don’t come into direct contact with anyone while you work. You can find more information about this on the rider website.

You can read about the Government support available for self-employed people here. Riders who work regularly with Deliveroo and can provide proof that they have contracted the virus or been placed in quarantine by a medical authority can also apply for financial help through our Rider Support Fund.

Update – Sat 21 Mar 2020

Restaurant wait times may be impacted because of this exceptional situation, so we ask for your patience and understanding during this time. We also ask that you respect social distancing recommendations at all times and remain at least 2 metres away from others while you wait.

Contact-free delivery Every time a customer places a new order, ‘Contact-free delivery’ will now be automatically selected. We have sent an email to our customers to tell them that all orders will be delivered this way from now on.

Contact-free pick up & delivery

If the order contains age restricted products like alcohol or tobacco, you should still follow Deliveroo’s Challenge 25 policy. Ask the customer to hold their ID up for you to check, but don’t take it from them.

Update – Mon 16 Mar 2020

This means you are still free to work when you want and can pick up orders from our restaurant partners We are also in touch with all our restaurant partners and have let them know they can still provide food delivery services through Deliveroo.

While waiting to collect an order, please respect social distancing recommendations and stand at least 2 metres away from other people, including restaurant staff and riders. Please also make sure you check the delivery notes of each order to see whether a customer has asked for it to be delivered contact-free.

Update – Fri 13 Mar 2020

‘New style’ Employment & Support Allowance (ESA) You may also be able to access money quickly through ESA. If you qualify for ESA you will receive £73 10 per week (or £57 90 if you are under 25). To qualify for ESA you need to have paid enough National Insurance contributions in the last 2 – 3 years.

Contact-free deliveries

This evening (16 March) the UK Government issued further advice about the COVID-19 outbreak and how we can help each other to stay safe and healthy. The government has encouraged people not to visit restaurants, cinemas, bars and other social venues However – restaurants can stay open and continue to offer food delivery services.

If you are healthy and no one in your household has symptoms then you are still able to ride with Deliveroo as normal. Currently, there is no evidence to support transmission of COVID-19 by food. Unlike foodborne viruses that make people ill through contaminated food, foodborne exposure to COVID-19 is not known to be a route of transmission.

From Sunday, older people and people with certain health conditions, who are at a higher risk of contracting the virus, will be asked to isolate themselves for a significant period. The NHS will be letting affected people know more about this over the next several days.

If you begin to show any symptoms of COVID-19, you should seek advice on the NHS 111 website, and avoid calling 111 unless your symptoms last for more than 7 days, or if you feel you can’t cope with the symptoms at home and may need to go to hospital.

Government financial support

Starting today customers will be able to choose ‘Contact-free delivery’ at check-out. You’ll be able to see when a customer has selected this option in the order’s delivery notes. Limiting contact when delivering orders will help keep everyone healthy.

Update – Tue 10 Mar 2020

The UK Government has made it easier for self-employed people who need to self-isolate or are diagnosed with Coronavirus to get support through the benefits system. This includes people, like you, who ride with Deliveroo.

Deliveroo’s Rider Support Fund – for those impacted by COVID-19

Your safety is our priority and we want to make sure that riders who work regularly with Deliveroo and have contracted the virus or been placed in quarantine by a medical authority will be eligible for financial support for a period of up to 14 days.

UK Government and Public Health England Guidance

This is a one-off fund that will be time-limited and designed to support riders in these unique and difficult circumstances. The policy will remain under review as this unprecedented situation develops.

Deliveroo has already issued guidance on how you can protect yourself and others. We remain in contact with relevant authorities on a daily basis and will continue to update you with all the latest advice as we receive it.

This fund is designed to support the riders who need it most. However, fraud is a criminal offence. It is important that we state that if the fund is abused we will enforce our rights to the fullest extent, which may include termination of your service agreement together with other legal remedies. We will also notify the police and other relevant enforcement agencies of any suspected abuse.



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